Terms & Conditions
Super Star Sport – Payment & Refund Policy
At Super Star Sport, we are committed to providing high-quality, consistent services for all children attending our sports clubs and wraparound care. To ensure fairness and clarity for all families, please take a moment to read through our updated Payment & Refund Policy.
1. Payment Terms:
- All sessions must be paid for either at the point of booking or at least 2 weeks prior to the session taking place.
- We no longer offer credit under any circumstances.
- Unpaid bookings may be cancelled if payment is not received by the 2-week deadline.
2. Booking Amendments:
- If your circumstances change and you need to amend a booking, please get in touch with us.
- We are happy to transfer your booking to a different date (subject to availability) at no extra cost.
- Amendments must be requested at least 24 hours before the session start time.
3. Cancellations & Refunds:
- If you need to cancel a booking, you must do so at least 24 hours before the session to receive a full refund.
- Cancellations made within 24 hours of the session will not be eligible for a refund. Cancellations to be made by contacting info@superstarsport.co.uk.
- Refunds will be processed to the original payment method within 5–7 working days.
- Other refunds can be made at management discretion.
4. Cancellations by Super Star Sport:
- In the rare event that we need to cancel a session, a full refund will be issued to all affected families.
- Alternatively, families can request to reschedule their booking to a future date.
If you have any questions about this policy, please get in touch with our team.
01992 766 707 | info@superstarsport.co.uk